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The DHL RETURNS sample collection service for users who have purchased pre-paid DHL bags to book collections is now back in service.

The system has been tested and you can resume to book your collections via the Lubetrend portal, provided you have purchased the DHL BAGS and have a valid DHL bag reference number for verification of purchase.

Please accept our sincere apologies for any inconvenience the short service disruption caused with the collections process.

Kind Regards,

Lubetrend Team

For direct assistance, please call our Customer Service team at:

0151 350 6669

Alternatively, reach us via the switchboard at:

For those customers who have been using the German Hub to send their samples to the UK please continue to do so as normal by sending your samples to:

C/O Sample Management
Am neuen Rheinhafen 12a
D-67346 Speyer

If using the pre-paid DHL returns bags, these samples will be shipped directly to the UK lab, avoiding any potential issues with customs clearance etc and the collections can be booked online using the DHL RETURNS function on the Lubetrend Portal. (Contact your sample Kit Supplier or use the 'Contact Us' button on the login page for more information should this option be of interest).

Alternatively, you can send your samples direct to the UK lab, ensuring you use the new lab address below:

Lubetrend Laboratory - Gate 3
Rossmore Business Park
Ellesmere Port, Cheshire
United Kingdom
CH65 3EN